Breakout/Training: Team-Based Service
Developing the Right Image for Your Organization
Breakout Formats: 90-minute breakout, 1/2 day training, 1 day training
Download Program: Team-Based Service (.pdf)
What does Team Service really mean? Can we be of service to every person we meet face-to-face? What about over the phone? What about through e-mail? The answer is a resounding, Yes.
What does your Team-Based Service look like today? Can customers, both internally and externally, say it is a pleasure to work with your department or organization every time they interact with your team? Is the level of service consistent throughout your organization?
Gregg's power-packed program, Team-Based Service, teaches individuals why, and how, it is his or her responsibility to provide exceptional customer service. It helps employees recognize that the level of service they provide impacts the team, as well as the image of the entire organization. Team-Based Service is changing the way employees deal with customers.
Attendees will learn...
- How to create a culture of Team-Based Service providers
- Why mutual accountability is critical to Team-Based Service
- How to set a better P/E (Performance / Expectation) ratio
- How and why teammates can be used to WOW the customer
- How to manage the customer's expectations, and how not to let them manage you
- The four traits of effective team members
- How to cope with conflict, inside of the team and with customers
- Why recognizing customers (internal and external) isn't as obvious as it seems
- How to work with Negamanics™
- How the team matriculates and what causes a team shift
Gregg's Team-Based Service program is high energy, inspirational and entertaining. It is peppered with anecdotes, real-life stories, and powerful examples of how to increase the team's image and build trust and collaboration with customers, internally and externally.
Contact Gregg today and see how Team-Based Service can help your company or organization.
